The Consulate General of India in Boston has issued a call for tenders for the Annual Maintenance Contract (AMC) of its IT equipment and peripherals, inviting bids from qualified service providers based in Massachusetts.
About the Tender
Issued on July 1, 2026, the notice seeks companies specializing in IT and related equipment maintenance for the Consulate’s office at 125 High Street, Boston, MA – 02110. Interested bidders must hold valid business licenses from the relevant US Government and Massachusetts State authorities.
Scope of Work
The selected company will function as the Consulate’s IT systems administrator, with responsibilities including:
- Maintenance of IT hardware and software infrastructure, and internet cabling
- Coordination with telecom and internet service providers
- Support for audio-visual equipment, CCTV systems, DFMDs (Door Frame Metal Detectors), and baggage X-ray scanners
- Troubleshooting and maintenance of Linux, Windows, and Mac-based systems
- Management of switches, firewalls, UTMs (Unified Threat Management devices), and servers
- Configuration and maintenance of the IDF (Intermediate Distribution Frame) room
- Malware removal, data recovery, and cybersecurity threat management
The equipment covered includes 40 computers and desktop printers, 15 audio-visual units, an 18-camera CCTV system, 3 DFMD units, and 3 X-ray baggage scanners, among other network infrastructure.
Service Response Structure
The Consulate has outlined a tiered support system for bidders to follow:
- Tier 1: Remote resolution of routine issues such as password resets and basic troubleshooting
- Tier 2: Onsite technician response within 3-4 hours for more serious issues
- Tier 3: Emergency onsite response for issues critical to the Consulate’s functioning or security
Repairs must generally be carried out on-site, and hard disks or peripherals cannot be removed from the premises under any circumstances. The company will bear the cost of replacement parts, cables, or accessories up to $250 per item; for costlier replacements, three price quotes from reputed brands must be submitted.
Contract Terms and Security
The selected vendor will be required to sign a Non-Disclosure Agreement, and all deployed engineers and technicians must undergo prior security clearance by the Consulate. The contract will run for one year from the date of signing, with an option to extend for an additional year on the same terms. The Consulate reserves the right to terminate the contract with 15 days’ written notice for unsatisfactory service or security reasons.
How to Apply
Interested companies can seek additional information by writing to hoc.boston@mea.gov.in or calling 617-939-1619 (Monday to Friday, 9:30 AM to 5:30 PM). Tender documents, along with supporting documents, must be sent only by USPS or courier to:
Consulate General of India, 4th Floor, 125 High Street, Boston, MA – 02110
Frequently Asked Questions
What is this tender about?
The Consulate General of India, Boston has invited tenders for the Annual Maintenance Contract (AMC) of its IT equipment and peripherals at its office located at 125 High Street, Boston, MA.
Who can apply for this tender?
Companies specializing in IT equipment maintenance, holding valid business licenses from US Government authorities and the State of Massachusetts, are eligible to apply.
What does the scope of work include?
The contract covers maintenance of computers, servers, switches, firewalls, CCTV systems, DFMDs, X-ray baggage scanners, audio-visual equipment, and general IT infrastructure, along with cybersecurity threat management and data recovery services.
What was the deadline to submit the tender?
The last date for submitting the tender was July 24, 2026.
How could companies submit their tender?
Tender documents had to be sent only by USPS or courier to the Consulate General of India, 4th Floor, 125 High Street, Boston, MA – 02110. Email or hand-delivery submissions were not accepted
